We know that the best-laid plans can change due to unforeseen circumstances. We do our very best to handle changes and cancellations in a way that is responsive to our clients’ needs, as well as responsible and ethical in dealing with our valuable tour operators. The following terms and conditions represent industry standard reservation processes for tours and activities here in Hawaii.
Terms and Conditions:
NO REFUNDS for no-shows or cancellations with less than 48 hours notice prior to the start of the event … MISSING A CONFIRMED ACTIVITY IS NOT GROUNDS FOR A REFUND UNDER ANY CIRCUMSTANCES.
A few events have longer cancellation notification requirements than 48 hours; if longer cancellation notice is required for any of your events, it has already been noted on the tour details page of our website and will be included in your confirmation email.
Events and packages that include inter-island airfare are charged at the time the reservation is confirmed and cannot be canceled, changed, or transferred and they are non-refundable.
There is no charge for cancellations made prior to your credit card being charged.
If you cancel an event after your credit card has been charged but prior to the minimum notice for cancellation for your event as detailed in your email confirmation, you will receive 100% credit which may be applied to another tour of your choice. If you do not use the credit, a 90% refund will automatically be done on your credit card on the day you leave Hawaii. This 10% cancellation fee does not represent profit to our agency; it covers our credit card processing costs (we must pay credit card fees for the original charge, and then again on the refund). We often waive this fee and do a full refund for clients who order multiple tours and need to cancel one of them.
Weather cancellations are rare, but if the tour provider cannot service your reservation due to weather, mechanical failure, or other factors, you will receive a 100% refund. Please contact us as soon as possible after returning from vacation to let us know if an activity we had arranged for you was canceled by the activity provider and we will issue a prompt refund.